Section 8How to complain

You can lodge a complaint with us

Call: 0800 864 724 during normal business hours

Email: derek.vincent@mercer.com

Write to: Scheme Secretary, UniSaver New Zealand, C/- Mercer (N.Z.) Limited, PO Box 2897, Wellington 6140

We are a member of an approved dispute resolution scheme operated by Financial Services Complaints Limited (FSCL). If you have complained to us and you have reached the end of our internal complaints process without your complaint being resolved to your satisfaction, FSCL may be able to consider your complaint.

Call: 0800 347 257 during normal business hours

Email: complaints@fscl.org.nz

Write to: Financial Services Complaints Limited, PO Box 5967, Wellington 6140

FSCL will not charge a fee to any complainant to investigate or resolve a complaint.