Benefit payments over the holidays
The last payment date for benefits for 2020 will be Friday 18 December. You need to factor this in if you are planning to withdraw money over the holidays. This applies to all benefits including first-home withdrawals, significant financial hardship withdrawals, leaving service payments and one-off withdrawals from retained member accounts. If you’ve set up a regular payment from your retained account, this will be processed as usual.
For a pre-Christmas payment, Mercer needs to receive the completed form from you (or HR/payroll representative in the case of leaving service payments) by Friday 11 December. Investment changes will be applied using the unit price on the date the change was requested.
The helpline (0800 864 724) will operate as usual over the holiday period. The helpline hours are 9am to 7pm, Monday to Friday (except public holidays).