Benefit payments over the holidays
The last payment date for benefits for 2017 will be Thursday 21 December. You need to factor this in if you are planning to withdraw money over the holidays. This applies to all benefits including partial first-home withdrawals, leaving service payments and withdrawals from deferred member accounts. Although if you've set up a regular payment from your deferred account this will be processed as usual.
For a pre-Christmas payment, UniSaver's administration manager, Mercer, needs to receive the completed form from you (or HR/payroll representative in the case of leaving service payments) by Friday 15 December. Payment requests received after this date will be processed from Wednesday 3 January. If you want to change your investment choice over this period, please request your change by Friday 29 December. Your change will then be processed in January 2018, and any request for an investment switch will occur once the crediting rates for the month of December 2017 have been determined (in line with normal monthly investment-switching practices).
The helpline (0800 864 724) will operate as usual over the holiday period. The helpline hours are 9am to 7pm, Monday to Friday except public holidays.